Terms of Service

By accessing or using the TaxSwarm AI platform (the “Service”), you agree to be bound by these Terms of Service (“Terms”). These Terms constitute a legally binding agreement between you and TaxSwarm AI, Inc. (“TaxSwarm,” “we,” “us,” or “our”). If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

TaxSwarm provides an AI-powered tax strategy intelligence platform designed for CPA firms and accounting professionals. The Service uses multi-agent artificial intelligence to analyze tax documents, identify optimization opportunities across 312+ strategies, and generate IRC-cited recommendations.

The Service is intended as a professional decision-support tool. All AI-generated strategies and recommendations must be reviewed by a qualified tax professional before implementation. TaxSwarm does not provide tax advice, legal advice, or accounting services.

To access the Service, you must create an account and provide accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You agree to:

• Notify us immediately of any unauthorized use of your account
• Ensure that you log out of your account at the end of each session
• Not share your account credentials with any third party
• Use multi-factor authentication when available

TaxSwarm is not liable for any loss or damage arising from your failure to comply with these requirements.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

• Use the Service for any purpose that is unlawful or prohibited by these Terms
• Attempt to gain unauthorized access to any portion of the Service
• Use the Service to transmit any malicious code or interfere with its operation
• Reverse engineer, decompile, or disassemble any aspect of the Service
• Resell, sublicense, or redistribute the Service without prior written consent
• Use the Service to process data for which you do not have proper authorization
• Upload or process data in violation of IRC §7216 taxpayer consent requirements or any applicable privacy regulation

You acknowledge that the Service processes sensitive taxpayer information subject to IRC §7216 and related regulations. As the CPA firm using TaxSwarm, you are responsible for obtaining all necessary client consents before uploading taxpayer data to the platform.

5.1 Data Processing

TaxSwarm processes client data solely for the purpose of providing tax strategy analysis. We do not use client data to train AI models, share it with other customers, or sell it to third parties.

5.2 Data Isolation

Each firm's data is logically isolated. Your clients' information is never accessible to other firms using the platform. All analysis is performed within your firm's tenant boundary.

5.3 Data Retention

Client data is retained for the duration of your subscription. Upon termination, you may export your data within 30 days. After this period, data is securely deleted in accordance with our data retention policy, subject to any legal retention requirements (minimum 7 years per IRS requirements for tax-related records).

The Service, including all software, algorithms, AI models, user interfaces, designs, documentation, and content, is owned by TaxSwarm AI, Inc. and is protected by copyright, trademark, patent, and other intellectual property laws.

You retain all rights to data you upload to the Service. By uploading data, you grant TaxSwarm a limited, non-exclusive license to process that data solely for the purpose of providing the Service to you.

AI-generated strategy recommendations, memos, and reports created through the Service are licensed to you for use within your professional practice. You may share these outputs with your clients as part of your advisory services.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAXSWARM AI, INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

TAXSWARM'S TOTAL LIABILITY FOR ANY CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO TAXSWARM IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

The Service provides AI-generated analysis and recommendations as decision-support tools only. TaxSwarm does not guarantee the accuracy, completeness, or applicability of any strategy or recommendation. Users are solely responsible for reviewing and validating all output before implementation.

You agree to indemnify, defend, and hold harmless TaxSwarm AI, Inc., its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any applicable law or regulation, including IRC §7216; or (d) any data you upload or process through the Service.

Either party may terminate this agreement at any time with thirty (30) days written notice. TaxSwarm may suspend or terminate your access immediately if you breach these Terms or if continued access poses a security risk.

Upon termination:

• Your right to access the Service ceases immediately
• You may request an export of your data within thirty (30) days
• TaxSwarm will delete your data in accordance with our Data Retention Policy, unless retention is required by law
• Any pre-paid, unused subscription fees for the remaining term will be refunded on a pro-rata basis

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes arising under these Terms shall be resolved exclusively in the federal or state courts located in Wilmington, Delaware.

TaxSwarm reserves the right to modify these Terms at any time. We will provide notice of material changes by posting the updated Terms on our website and updating the “Effective Date” above. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

For enterprise customers with executed agreements, modifications to these Terms will be governed by the terms of your specific agreement.

TaxSwarm™, Life Arc™, and the TaxSwarm logo are trademarks of SEA Partners. These marks may not be used without prior written permission. All other trademarks are the property of their respective owners.